Customer Service Representative - State Farm Agent Team Member
Ocala - FL
Customer Service Representative - State Farm Agent Team Member
Full Time • Ocala - FL
Responsive recruiter
Replies within 24 hours
Benefits:
- Group life insurance
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Health insurance
- Vision insurance
- 401(k)
- Dental insurance
Join a Team That Takes Customer Service Seriously
Scott Cameron State Farm is looking for a motivated, dependable, and people-focused Customer Service Representative to join our growing team. This is more than a role answering phones or processing transactions. Our Customer Service team helps customers understand their coverage, solve problems, identify gaps, and make informed decisions that better protect their families and financial futures.
If you enjoy helping people, solving problems, staying organized, and being part of a high-performing team, we want to meet you.
As a Customer Service Representative, you will:
- Build and maintain strong relationships with existing customers.
- Assist customers with policy questions, changes, billing concerns, claims-related questions, and other service needs.
- Follow up promptly and professionally on customer requests.
- Review customer information and help identify potential gaps or changing insurance needs.
- Educate customers about available insurance products and coverage options using a needs-based approach.
- Schedule insurance and financial review appointments when appropriate.
- Generate leads and identify opportunities to help customers with additional products and services.
- Maintain accurate documentation and complete follow-up tasks.
- Work closely with our Sales and Service teams to create an excellent overall customer experience.
- Take ownership of customer concerns and work toward solutions rather than simply passing problems along.
We are looking for someone who is:
- People-oriented: You genuinely enjoy helping and communicating with others.
- A strong communicator: You listen well and communicate clearly by phone, email, and in person.
- Organized: You can manage multiple customer needs, tasks, and follow-ups without losing details.
- Accountable: You take ownership of your responsibilities and follow through.
- Problem-focused and solution-oriented: You are comfortable investigating an issue and determining the next best step.
- Comfortable with technology: You are willing and able to learn multiple computer systems.
- Team-oriented: You enjoy working in an environment where people support one another and are also held accountable for results.
- Growth-minded: You are open to coaching, training, feedback, and continually improving your skills.
Insurance experience is helpful, but attitude, work ethic, communication skills, and the ability to learn are extremely important to us.
About Scott Cameron Insurance Agency, Inc.
Scott Cameron Insurance Agency is an established, growth-oriented insurance and financial services organization with a strong commitment to our customers, our team, and our community.
We believe great customer service means more than completing a transaction. It means understanding what matters to the customer, helping them recognize potential risks, educating them about their options, and following through when they need us.
We have built a team of motivated people who expect a lot from themselves and from one another. We provide training, coaching, clear expectations, and opportunities for team members who want to grow.
Our environment is energetic, competitive, professional, and fun—but we also believe in accountability. If you want a job where you can simply go through the motions, this probably will not be the right fit.
If you are self-motivated, coachable, organized, competitive, and genuinely enjoy helping people, we would like to talk with you.
Compensation: $40,000.00 - $45,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Scott Cameron - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Scott Cameron - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- I have been a State Farm agent since 2001.
- I am a second generation State Farm agent.
- I am a proud graduate of University of Central Florida.
- Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program Qualifier
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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